For card and payment issues, please open a ticket from your account so we can securely verify your details and review the relevant transactions.
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info@tetobank.com
Support & Help Center
How to Get Help
We are here to support your Teto journey
Choose the option that works best for you. For the fastest and most secure support, we recommend using the in-app support center after you log in.
In-app Support Center
Log in and create a secure support ticket from your account.
Open app.tetobank.com
Recommended for most requests.
Email Support
For general questions or follow-up on an existing ticket.
support@tetobank.com
We aim to respond as soon as possible.
Phone (Urgent Only)
For urgent card or account issues, such as suspected fraud.
+1 (778) 402-5007
Mon–Fri, 9:00–17:00 (Pacific Time).
Support Topics
Find the right path for your request
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Cards, loads & payments
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Account, onboarding & KYC
Identity verification at Teto Bank is powered by Sumsub, a specialised provider of KYC and compliance technology. If you have issues with your ID, selfie or address proof, please include only non-sensitive details (for example, document type and country) in your message. Never send full document numbers or photos by unencrypted email.
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Business & corporate solutions
For business and corporate customers, we recommend using a ticket from the authorised business account so we can verify your role and respond securely.
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Technical issues & login
For login issues, please do not include your password or one-time codes. Use the “Forgot password” or “Reset access” options in the app whenever possible.
support
- +1 (778) 402-5007 Urgent card or account issues
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support@tetobank.com
Tickets and follow-ups
Security Reminder
Teto Bank will never ask you to share your password, full card number, CVV, PIN or one-time codes in tickets, email or over the phone.
- Do not paste passwords or 2FA codes into tickets or emails.
- Do not share full card numbers or complete ID numbers.
- If a message looks suspicious, contact us via the app or this page.
Security & Privacy
How we protect your information
Teto Bank combines its own security controls with trusted partners such as Sumsub to keep your data and identity documents safe.
Read Privacy Policy- Data is encrypted in transit and at rest.
- KYC is performed via Sumsub, a specialist verification provider.
- Access to your information is limited to authorised teams on a need-to-know basis.
- We retain data only as long as required by law and our compliance obligations.
- For questions about data, you can contact us via info@tetobank.com.
